My Harmony One remote is not consistently charging the battery, or not charging at all. someone told me to take care of following step but it is still not charging the battery the steps are as follows1. Ensure the AC adaptor is connected to wall outlet and charger.If the white LED light at the top of the charger does not come on try a different outlet.Check the Brightness setting on the bottom of the charger and ensure it is set to the top full brightness setting. If multiple outlets fail to get the LED to light, then contact support.2. Is there corrosion or foreign material on the contacts of either the remote or the charger? Try cleaning the contacts on the remote and on the charger with rubbing alcohol. Let dry and see if the remote will start charging again.3. Remove the battery from the remote and look at gold contacts of the battery. If there are not visible markings or scratches on the gold contacts signifying contact with the remote connectors, then contact support. if somebody has anyother suggestion give me ?
