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My pioneer elite vsx-23txh is not working, Need help?

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I have a pioneer elite vsx-23txh whose sound is not working properly. it has a a large volume control on the right when I am increasing it the sound is getting decreased and when I am decreasing it the sound is getting increased. Tell me what to do as I am a technical person and knows something about A/V receivers. It will help me a lot. Thanks

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