Social media networking sites like Facebook, Twitter and Pinterest offer you new ways to express your views, like or dislike and share it with everyone. The freedom to express comments and opinions on everything is making these social platforms more hyped than anything else. How about a social media buzz only about brands? Yes, you must be curious to learn more about the application called Intellibuzz, the all new social chatter platform that talks about brands in one place.
Intelliverse has created a cloud-based tool, which gathers all the information about the brand and responds on that basis. It is definitely recommended for all those companies who want a review for their brands. Intellibuzz is a simple app with minimal IT features that any company with a desktop and a net connection can use it. The app also offers high-end interaction features once a company reaches its next level of communication.
Intelliverse is user friendly as it allows new users to start slowly with knowledge of all the basics. After getting used to the basic features, you can always integrate it to a higher level with more options. The process is quite simple – as soon as you log on and put the information about the particular brand you are looking for, the system collects any social networking accounts and password linked to that particular brand. After the setup is completed, the companies can see the response and request from any social media platform.
The most amazing feature is that as you move on to the next level, you can integrate the workflow feature that allows a company to have an automatic alert on any complaints against it at any social media platform. For quick action, complaints directly go to the customer care executives rather than the customer-marketing department. If the executive does not process the complaint in 30 minutes, then an alert directly goes to the director of sales.
The application not only offers a quick response, but is equipped with smart features as well. The system has the application that knows when it’s a complaint and when it’s a compliment. The system is trained in such a way that it catches the word and tells it’s positive or negative. One other interesting feature about the Intellibuzz is that it can be integrated into a CRM application making all the social post turning into a customer service tickets. This application will definitely help companies to manage their brands to know their customer better and help them move to the next level.
