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Do’s and Don’ts for Cell Phone Bill Negotiation

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Do's and Don'ts for Cell Phone Bill Negotiation

There are various cell phone usage plans that are designed to fit almost any customer’s usage and monthly budget. There can be several reasons you might receive a phone bill that is exceedingly higher than what you usually pay for. If you are not able to pay such a high amount but are a loyal customer with a particular carrier, then they may be ready to work with you on the billing issues. Read on to know more about the do’s and don’ts for negotiating on your cell phone bill.

· Review and understand your bill before starting to negotiate. If you didn’t receive a detailed copy of the bill, check it online as most of the carriers provide that option. Check what the extra charges were levied for – is it your extra minutes exceeding your plan, messaging charge or fee for some Internet use.

· At the customer service number mentioned usually on your bill at multiple places, make a call to get in touch with a representative. Do not visit a retail store as employees working there are more sales-oriented rather than handling billing issues.

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· On the call, make the customer service representative know about your exact situation in a polite manner. Do not ever say that you would not want to pay the bill. Tell the person in an honest way about the reason you would need an adjustment.

· If you are offered to make a change to your cell phone plan, be prepared to do so. There might be extra minutes’ usage or more messaging at your end. In that case, be ready to switch to a wider plan that can cover these charges. Representatives can often help you by backdating the freshly availed services if you are in the mid or toward the end of a billing cycle.

· Backing down is not an option if a representative is not helpful. Try talking again with another representative and you could also let them know about your good payment history and loyalty to the brand. You may also tell them that you would be ready to switch to another carrier if they cannot help you out, but also ensure to learn about competitors’ plans before you do that. In such cases, customer service units have the power to offer you cancellations or retention plans as benefits, if they feel that their client might go elsewhere.

· Even if the whole service process or your raised bills make you feel aggressive, try to always remain polite while negotiating. If you respect the person you are talking to, they would be more willing to help you.

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