How to deal with non professionals

A positive work environment based on professional staff attitudes can help encourage strong teamwork. Be a catalyst to improve productivity and inspire employee retention. When you learn how to identify the signs of unprofessionalism in the workplace, you can address it with corporate policies. . So here you can learn how to handle your non professional staff effectively. Let us take a look.

Communication matters

Today, effective communication skills has become a predominant factor even while recruiting employees. While interviewing candidates, most interviewers judge them on the basis of the way they communicate. They believe that skills can be improvised on the job; but ability to communicate well is important, as every employee becomes the representing face of the company.

Always ensure you and your client are at par when deciding upon what are the requirements and the final decision on what has to be delivered, when it has to be delivered and the estimate time when the project will be completed. Try to ask as many questions as possible to get your point cleared at once. However, make sure your questions do not irritate the client. Be precise and to the point, discussing only matters that are relevant and intellectual at the same time. Try to get comfortable with your client as much as possible, professionally. If you are afraid to have a direct conversation, email and messages is always an alternative that comes handy. Make yourself believe that communication is the key to success. It will help reduce the anxiety and make you presentable.

Be logical about your aspects

Before you take on any project, ensure yourself that you are comfortable with the final payment you would be receiving in return for your valued services. Negotiate as much as possible, but make sure you are not sidelined in the bargain. If you do not feel satisfied with the outcome walk away without any feeling of regret, because you deserve to be paid to what you and your services are worth of. But do not rush yourself into it.

Give it a cool mind though and weigh the pros and cons while negotiating and making the final decision. And always think twice before taking any decision.

Keep your documents in place

It may be a possibility that your client might con you of what was decided over the phone or through email or any other communication over the final payment to be made. It is very essential for you to get it in writing whatever was decided among you and your client. Keep your proofs ready, be it a contract or an email being sent across, make sure that you have it handy when your client simply ignore to pay your dues.

Keep a follow up of every conversation you had with your client through emails. It will act as a proof to every decision made and present you as being professional.

Be positive and honest

Be very honest and open in matters of how you would like your life to lead. If you wish to receive respect and lead a happy life you have to value the things you already have. Go ahead and demand it rightfully. Make sure you do not go overboard. Claiming a percentage too high than what your client expects from you can upset things. Rationally living a life is of no use, become more positive instead of cribbing for everything.

Most important always be clear while speaking, so that no one can get a chance to back stab you.

Maintain professionalism

Once the deal is done, it is done. Then you have no say over what the clients expected demands are. All you have to keep in mind is keep your client happy. No matter what you might have decided in the beginning, later even if the client feels that there need to be changes made, you do as he says. However, maintain your cool while dealing with such issues. Try to be as professional as possible and not lose your temper. If you keep your clients happy, remember they will act as referrals for you, further giving you business and the required push to growth and profitability. On the other hand, never forget to draw the line where required. A client may be a possible factor for your business to grow, but never let them cross their boundaries with you.

Dr Prem Jagyasi (c)

Dr Prem is an award winning strategic leader, renowned author, publisher and highly acclaimed global speaker. Aside from publishing a bevy of life improvement guides, Dr Prem runs a network of 50 niche websites that attracts millions of readers across the globe. Thus far, Dr Prem has traveled to more than 40 countries, addressed numerous international conferences and offered his expert training and consultancy services to more than 150 international organizations. He also owns and leads a web services and technology business, supervised and managed by his eminent team. Dr Prem further takes great delight in travel photography.

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