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Importance of Touchpoints in Delightful Patient Journey – Insights from Dr Prem Jagyasi

Do you know touchpoints are key to patient experience? If you are not converting the touchpoints into delightful experiences, businesses get meaningless.


Let us assess these touchpoints and take steps to make them delightful.

1: Touchpoints are active and passive

Touchpoints are active and passive

2: Touchpoints touch patient’s emotion

Touchpoints touch patient’s emotion

3: Touchpoints start from the brand exposure

Touchpoints start from the brand exposure

4: Touchpoints can make or break your patient’s journey

Touchpoints can make or break your patient’s journey

5: Be sure of the exact number of touchpoints

Be sure of the exact number of touchpoints

6: Every touchpoint is an opportunity to generate profit

Every touchpoint is an opportunity to generate profit

7: Amazing communication wins

Amazing communication wins

8: Tap the power of personalization

Tap the power of personalization

feel free to connect with us

Need more unique insights into touchpoints in a patient’s journey? Please feel free to connect with us.

Connect with us

#drprem #wellnesstourism #patientexperience #communication #medicaltourism #personalization #opportunity #consultancy

Comments :-

This will help me in better understanding, Thankss

Your post is so articulate and intelligent

Thankyou for Providing us with guides

It is very important to know the impact of touchpoint interactions – Is it generating pleasure or pain for patients?

Asking patients for their opinion and feedback on each touchpoint will give valuable insights. Most clinics are not interested at all in their patients experiences, unfortunately.

Very valuable insights. These insights are relvant to all type of businesses especially onlines ones. Thanks for sharing.

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Dr Prem Jagyasi and Team

Dr Prem is an award winning strategic leader, renowned author, publisher and highly acclaimed global speaker. Aside from publishing a bevy of life improvement guides, Dr Prem runs a network of 50 niche websites that attracts millions of readers across the globe. Thus far, Dr Prem has traveled to more than 40 countries, addressed numerous international conferences and offered his expert training and consultancy services to more than 150 international organizations. He also owns and leads a web services and technology business, supervised and managed by his eminent team. Dr Prem further takes great delight in travel photography.

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