{"id":6931,"date":"2023-06-16T06:09:12","date_gmt":"2023-06-16T06:09:12","guid":{"rendered":"https:\/\/drprem.com\/timeline\/?p=6931"},"modified":"2023-06-16T06:11:38","modified_gmt":"2023-06-16T06:11:38","slug":"patient-journey-mapping-uncovers-surprising-insights-into-the-patient-experience","status":"publish","type":"post","link":"https:\/\/drprem.com\/timeline\/patient-journey-mapping-uncovers-surprising-insights-into-the-patient-experience\/","title":{"rendered":"Patient Journey Mapping Uncovers Surprising Insights into the Patient Experience"},"content":{"rendered":"<p>Patient journey mapping is a technique that can reveal surprising insights into the patient experience and help you to optimize the operating system to create a delightful patient experience.<!--more--><\/p>\n<p><iframe loading=\"lazy\" width=\"800\" height=\"600\" src=\"https:\/\/www.youtube.com\/embed\/Ga1Hmolz8r0\" title=\"Journey Mapping in Medical Tourism by Dr Prem\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" allowfullscreen><\/iframe><\/p>\n<p>A patient\u2019s journey in medical tourism involves encounters with many touch points, and each encounter contributes to the entire patient experience. The patient notes every touchpoint experience in their mind (pleasant or annoying) that adds up to the patient\u2019s experience.<\/p>\n<p>A patient\u2019s journey map is the start-to-end itinerary covering the following points:<br \/>\n\u2192 Where to go?<br \/>\n\u2192 How to go?<br \/>\n\u2192 What to do?<br \/>\n\u2192 How to do it?<br \/>\n\u2192 What are the arrangements involved?<\/p>\n<p>Every patient covers a unique journey with your organization.\u00a0If you can map out the journey clearly, you will know about the various touchpoints that patients encounter. It could be the website, first phone call, email, and different actors involved.<\/p>\n<p>Actors are the front desk executives, sales reps, doctors, facilitators, and caregivers who come in touch with patients and solve their pains.<\/p>\n<p>Once you identify all the touchpoints, you should continuously strive to make things simple and convenient for patients with empathetic communication and prompt actions. Your goal is to provide quality healthcare to patients in a delightful manner.<\/p>\n<p>Join Dr. Prem&#8217;s global Masterclass, exploring diverse facets of medical tourism and wellness tourism. Expand your knowledge in just one session, unraveling the world of healthcare travel. Secure your spot now.<\/p>\n<p>Read Full Article on :\u00a0<span style=\"color: #0000ff\"><strong><a style=\"color: #0000ff\" href=\"https:\/\/lnkd.in\/g2tKCQgf\" target=\"_self\" rel=\"noopener\" data-attribute-index=\"12\">https:\/\/lnkd.in\/g2tKCQgf<\/a><\/strong><\/span><\/p>\n<p><span style=\"color: #0000ff\"><strong><a style=\"color: #0000ff\" href=\"https:\/\/www.linkedin.com\/feed\/hashtag\/?keywords=drpremmasterclass&amp;highlightedUpdateUrns=urn%3Ali%3Aactivity%3A7075016525643984897\" data-attribute-index=\"0\" target=\"_blank\" rel=\"noopener\">#drpremmasterclass<\/a>\u00a0<a style=\"color: #0000ff\" href=\"https:\/\/www.linkedin.com\/feed\/hashtag\/?keywords=wellnmesstourism&amp;highlightedUpdateUrns=urn%3Ali%3Aactivity%3A7075016525643984897\" data-attribute-index=\"1\" target=\"_blank\" rel=\"noopener\">#wellnmesstourism<\/a>\u00a0<a style=\"color: #0000ff\" href=\"https:\/\/www.linkedin.com\/feed\/hashtag\/?keywords=medicaltourism&amp;highlightedUpdateUrns=urn%3Ali%3Aactivity%3A7075016525643984897\" data-attribute-index=\"2\" target=\"_blank\" rel=\"noopener\">#medicaltourism<\/a>\u00a0<a style=\"color: #0000ff\" href=\"https:\/\/www.linkedin.com\/feed\/hashtag\/?keywords=globalhealthcare&amp;highlightedUpdateUrns=urn%3Ali%3Aactivity%3A7075016525643984897\" data-attribute-index=\"3\" target=\"_blank\" rel=\"noopener\">#globalhealthcare<\/a>\u00a0<a style=\"color: #0000ff\" href=\"https:\/\/www.linkedin.com\/feed\/hashtag\/?keywords=patientjourney&amp;highlightedUpdateUrns=urn%3Ali%3Aactivity%3A7075016525643984897\" data-attribute-index=\"4\" target=\"_blank\" rel=\"noopener\">#patientjourney<\/a>\u00a0<a style=\"color: #0000ff\" href=\"https:\/\/www.linkedin.com\/feed\/hashtag\/?keywords=mappingout&amp;highlightedUpdateUrns=urn%3Ali%3Aactivity%3A7075016525643984897\" data-attribute-index=\"5\" target=\"_blank\" rel=\"noopener\">#mappingout<\/a>\u00a0<a style=\"color: #0000ff\" href=\"https:\/\/www.linkedin.com\/feed\/hashtag\/?keywords=providingcare&amp;highlightedUpdateUrns=urn%3Ali%3Aactivity%3A7075016525643984897\" data-attribute-index=\"6\" target=\"_blank\" rel=\"noopener\">#providingcare<\/a>\u00a0<a style=\"color: #0000ff\" href=\"https:\/\/www.linkedin.com\/feed\/hashtag\/?keywords=patientcare&amp;highlightedUpdateUrns=urn%3Ali%3Aactivity%3A7075016525643984897\" data-attribute-index=\"7\" target=\"_blank\" rel=\"noopener\">#patientcare<\/a>\u00a0<a style=\"color: #0000ff\" href=\"https:\/\/www.linkedin.com\/feed\/hashtag\/?keywords=patientsatisfaction&amp;highlightedUpdateUrns=urn%3Ali%3Aactivity%3A7075016525643984897\" data-attribute-index=\"8\" target=\"_blank\" rel=\"noopener\">#patientsatisfaction<\/a>\u00a0<a style=\"color: #0000ff\" href=\"https:\/\/www.linkedin.com\/feed\/hashtag\/?keywords=touchpoints&amp;highlightedUpdateUrns=urn%3Ali%3Aactivity%3A7075016525643984897\" data-attribute-index=\"9\" target=\"_blank\" rel=\"noopener\">#touchpoints<\/a>\u00a0<a style=\"color: #0000ff\" href=\"https:\/\/www.linkedin.com\/feed\/hashtag\/?keywords=delightfulexperience&amp;highlightedUpdateUrns=urn%3Ali%3Aactivity%3A7075016525643984897\" data-attribute-index=\"10\" target=\"_blank\" rel=\"noopener\">#delightfulexperience<\/a>\u00a0<a style=\"color: #0000ff\" href=\"https:\/\/www.linkedin.com\/feed\/hashtag\/?keywords=growbusiness&amp;highlightedUpdateUrns=urn%3Ali%3Aactivity%3A7075016525643984897\" data-attribute-index=\"11\" target=\"_blank\" rel=\"noopener\">#growbusiness<\/a><\/strong><\/span><\/p>\n<h3><span style=\"color: #0000ff\"><strong>COMMENTS\u00a0<\/strong><\/span><\/h3>\n<h3><span style=\"color: #0000ff\"><a style=\"color: #0000ff\" href=\"https:\/\/www.linkedin.com\/in\/soumitra-dey-319485\/?lipi=urn%3Ali%3Apage%3Ad_flagship3_detail_base%3B3Lbiv%2FOWTN2F3e9gr5t4Sw%3D%3D\" target=\"_blank\" rel=\"noopener\"><span class=\"comments-post-meta__name text-body-small-open t-black\"><span class=\"comments-post-meta__name-text hoverable-link-text t-14\">Soumitra Dey<\/span><\/span><\/a><\/span><\/h3>\n<p>Thanks for posting. Great share.<\/p>\n<h3 class=\"comments-post-meta__actor t-normal t-black--light\"><span style=\"color: #0000ff\"><a style=\"color: #0000ff\" href=\"https:\/\/www.linkedin.com\/in\/nancy-m-292a561a5\/?lipi=urn%3Ali%3Apage%3Ad_flagship3_detail_base%3B3Lbiv%2FOWTN2F3e9gr5t4Sw%3D%3D\" target=\"_blank\" rel=\"noopener\"><span class=\"comments-post-meta__name text-body-small-open t-black\"><span class=\"comments-post-meta__name-text hoverable-link-text t-14\">Nancy M<\/span><\/span><\/a><\/span><\/h3>\n<p>Very interesting! How to map the patient&#8217;s journey?<\/p>\n<h3 class=\"comments-post-meta__actor t-normal t-black--light\"><span style=\"color: #0000ff\"><a style=\"color: #0000ff\" href=\"https:\/\/www.linkedin.com\/in\/neha-r-0884371a2\/?lipi=urn%3Ali%3Apage%3Ad_flagship3_detail_base%3B3Lbiv%2FOWTN2F3e9gr5t4Sw%3D%3D\" target=\"_blank\" rel=\"noopener\"><span class=\"comments-post-meta__name text-body-small-open t-black\"><span class=\"comments-post-meta__name-text hoverable-link-text t-14\">Neha R<\/span><\/span><\/a><\/span><\/h3>\n<p>How long do patients usually wait before seeing the healthcare provider?<br \/>\nAre there any communication issues or challenges they face during this phase?<\/p>\n<h3 class=\"comments-post-meta__actor t-normal t-black--light\"><span style=\"color: #0000ff\"><a style=\"color: #0000ff\" href=\"https:\/\/www.linkedin.com\/in\/shamila-mehta-6919131a5\/?lipi=urn%3Ali%3Apage%3Ad_flagship3_detail_base%3B3Lbiv%2FOWTN2F3e9gr5t4Sw%3D%3D\" target=\"_blank\" rel=\"noopener\"><span class=\"comments-post-meta__name text-body-small-open t-black\"><span class=\"comments-post-meta__name-text hoverable-link-text t-14\">Shamila Mehta<\/span><\/span><\/a><\/span><\/h3>\n<p>How often should patient journey mapping be updated?<\/p>\n<h3 class=\"comments-post-meta__actor t-normal t-black--light\"><span style=\"color: #0000ff\"><a style=\"color: #0000ff\" href=\"https:\/\/www.linkedin.com\/in\/natali-silva-223335266\/?lipi=urn%3Ali%3Apage%3Ad_flagship3_detail_base%3B3Lbiv%2FOWTN2F3e9gr5t4Sw%3D%3D\" target=\"_blank\" rel=\"noopener\"><span class=\"comments-post-meta__name text-body-small-open t-black\"><span class=\"comments-post-meta__name-text hoverable-link-text t-14\">Natali Silva<\/span><\/span><\/a><\/span><\/h3>\n<p>Are there any challenges or pain points they encounter during the scheduling process?<\/p>\n<h3 class=\"comments-post-meta__actor t-normal t-black--light\"><span style=\"color: #0000ff\"><a style=\"color: #0000ff\" href=\"https:\/\/www.linkedin.com\/in\/poppie-ray-2973a1224\/?lipi=urn%3Ali%3Apage%3Ad_flagship3_detail_base%3B3Lbiv%2FOWTN2F3e9gr5t4Sw%3D%3D\" target=\"_blank\" rel=\"noopener\"><span class=\"comments-post-meta__name text-body-small-open t-black\"><span class=\"comments-post-meta__name-text hoverable-link-text t-14\">Poppie Ray<\/span><\/span><\/a><\/span><\/h3>\n<p>What are the benefits of patient journey mapping for healthcare organizations?<\/p>\n<h3 class=\"comments-post-meta__actor t-normal t-black--light\"><span style=\"color: #0000ff\"><a style=\"color: #0000ff\" href=\"https:\/\/www.linkedin.com\/in\/harry-wale-662333266\/?lipi=urn%3Ali%3Apage%3Ad_flagship3_detail_base%3B3Lbiv%2FOWTN2F3e9gr5t4Sw%3D%3D\" target=\"_blank\" rel=\"noopener\"><span class=\"comments-post-meta__name text-body-small-open t-black\"><span class=\"comments-post-meta__name-text hoverable-link-text t-14\">Harry Wale<\/span><\/span><\/a><\/span><\/h3>\n<p>But one thing I did&#8217;t understand that how the same process can be implied on people with different ethinicity, region or races. because the reaction of african patients are totally different from european.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Patient journey mapping is a technique that can reveal surprising insights into the patient experience and help you to optimize the operating system to create a delightful patient experience. A patient\u2019s journey in medical tourism involves encounters with many touch points, and each encounter contributes to the entire patient experience. The patient notes every touchpoint &hellip;<\/p>\n","protected":false},"author":107,"featured_media":6933,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3599,3505,24,27,28,2644,45,26,34,46,41,902,42,40],"tags":[3681,3683,2217,3684,3679,216,3529,3319,3686,3323,2218,3682,3685,3680],"class_list":["post-6931","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-june-2023","category-3505","category-business","category-events","category-friends","category-globalspeaker","category-guide","category-leadership","category-linkedin","category-social-updates","category-speeches","category-thoughts","category-training","category-travel","tag-actors","tag-diverse-facets","tag-featured","tag-global-masterclass","tag-itinerary","tag-medical-tourism","tag-patient-experience","tag-patient-journey-mapping","tag-surprising-insights","tag-technique","tag-top","tag-touchpoints","tag-uncovers","tag-unique-journey"],"_links":{"self":[{"href":"https:\/\/drprem.com\/timeline\/wp-json\/wp\/v2\/posts\/6931","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/drprem.com\/timeline\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/drprem.com\/timeline\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/drprem.com\/timeline\/wp-json\/wp\/v2\/users\/107"}],"replies":[{"embeddable":true,"href":"https:\/\/drprem.com\/timeline\/wp-json\/wp\/v2\/comments?post=6931"}],"version-history":[{"count":0,"href":"https:\/\/drprem.com\/timeline\/wp-json\/wp\/v2\/posts\/6931\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/drprem.com\/timeline\/wp-json\/wp\/v2\/media\/6933"}],"wp:attachment":[{"href":"https:\/\/drprem.com\/timeline\/wp-json\/wp\/v2\/media?parent=6931"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/drprem.com\/timeline\/wp-json\/wp\/v2\/categories?post=6931"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/drprem.com\/timeline\/wp-json\/wp\/v2\/tags?post=6931"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}