{"id":6676,"date":"2023-01-18T09:41:19","date_gmt":"2023-01-18T09:41:19","guid":{"rendered":"https:\/\/drprem.com\/timeline\/?p=6676"},"modified":"2023-01-18T09:41:19","modified_gmt":"2023-01-18T09:41:19","slug":"importance-of-touchpoints-in-delightful-patient-journey","status":"publish","type":"post","link":"https:\/\/drprem.com\/timeline\/importance-of-touchpoints-in-delightful-patient-journey\/","title":{"rendered":"Importance of Touchpoints in Delightful Patient Journey – Insights from Dr Prem Jagyasi"},"content":{"rendered":"

Do you know touchpoints are key to patient experience? If you are not converting the touchpoints into delightful experiences, businesses get meaningless.<\/p>\n


\nLet us assess these touchpoints and take steps to make them delightful.<\/strong><\/h2>\n

1: Touchpoints are active and passive<\/strong><\/h2>\n

\"Touchpoints<\/p>\n

2: Touchpoints touch patient\u2019s emotion<\/strong><\/h2>\n

\"Touchpoints<\/p>\n

3: Touchpoints start from the brand exposure<\/strong><\/h2>\n

\"Touchpoints<\/p>\n

4: Touchpoints can make or break your patient\u2019s journey<\/strong><\/h2>\n

\"Touchpoints<\/p>\n

5: Be sure of the exact number of touchpoints<\/strong><\/h2>\n

\"Be<\/p>\n

6: Every touchpoint is an opportunity to generate profit<\/strong><\/h2>\n

\"Every<\/p>\n

7: Amazing communication wins<\/strong><\/h2>\n

\"Amazing<\/p>\n

8: Tap the power of personalization<\/strong><\/h2>\n

\"Tap<\/p>\n

\"feel<\/p>\n

Need more unique insights into touchpoints in a patient\u2019s journey? Please feel free to connect with us.<\/p>\n

\"Connect<\/p>\n

#drprem<\/a>\u00a0#wellnesstourism<\/a>\u00a0#patientexperience<\/a>\u00a0#communication<\/a>\u00a0#medicaltourism<\/a>\u00a0#personalization<\/a>\u00a0#opportunity<\/a>\u00a0#consultancy<\/a><\/strong><\/span><\/p>\n

Comments :-<\/span><\/h2>\n

Vishal Sharma<\/span><\/span><\/a><\/span><\/h4>\n

This will help me in better understanding, Thankss<\/p>\n

Alex C.<\/span><\/span><\/a><\/span><\/h4>\n

Your post is so articulate and intelligent<\/p>\n

Amelia B<\/span><\/span><\/a><\/span><\/h4>\n

Thankyou for Providing us with guides<\/p>\n

Nandini Moulik<\/span><\/span><\/a><\/span><\/h4>\n

It is very important to know the impact of touchpoint interactions – Is it generating pleasure or pain for patients?<\/p>\n

Alexander Krings<\/span><\/span><\/a><\/span><\/h4>\n

Asking patients for their opinion and feedback on each touchpoint will give valuable insights. Most clinics are not interested at all in their patients experiences, unfortunately.<\/p>\n

Sanjay Kumar<\/span><\/span><\/a><\/span><\/h4>\n

Very valuable insights. These insights are relvant to all type of businesses especially onlines ones. Thanks for sharing.<\/p>\n","protected":false},"excerpt":{"rendered":"

Do you know touchpoints are key to patient experience? If you are not converting the touchpoints into delightful experiences, businesses get meaningless. Let us assess these touchpoints and take steps to make them delightful. 1: Touchpoints are active and passive 2: Touchpoints touch patient\u2019s emotion 3: Touchpoints start from the brand exposure 4: Touchpoints can …<\/p>\n","protected":false},"author":1,"featured_media":6681,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3506,24,2644,45,26,34,46,41,902,42,39,30],"tags":[3531,3530,1141,3528,645,2217,3527,3417,808,3529,3532,2218],"class_list":["post-6676","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-jan-2023","category-business","category-globalspeaker","category-guide","category-leadership","category-linkedin","category-social-updates","category-speeches","category-thoughts","category-training","category-wellness","category-work","tag-brand-exposure","tag-businesses","tag-communication","tag-delightful-patient-journey","tag-emotion","tag-featured","tag-importance-of-touchpoints","tag-insights","tag-opportunity","tag-patient-experience","tag-personalization","tag-top"],"_links":{"self":[{"href":"https:\/\/drprem.com\/timeline\/wp-json\/wp\/v2\/posts\/6676","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/drprem.com\/timeline\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/drprem.com\/timeline\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/drprem.com\/timeline\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/drprem.com\/timeline\/wp-json\/wp\/v2\/comments?post=6676"}],"version-history":[{"count":0,"href":"https:\/\/drprem.com\/timeline\/wp-json\/wp\/v2\/posts\/6676\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/drprem.com\/timeline\/wp-json\/wp\/v2\/media\/6681"}],"wp:attachment":[{"href":"https:\/\/drprem.com\/timeline\/wp-json\/wp\/v2\/media?parent=6676"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/drprem.com\/timeline\/wp-json\/wp\/v2\/categories?post=6676"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/drprem.com\/timeline\/wp-json\/wp\/v2\/tags?post=6676"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}