{"id":5945,"date":"2022-08-18T12:02:41","date_gmt":"2022-08-18T12:02:41","guid":{"rendered":"https:\/\/drprem.com\/timeline\/?p=5945"},"modified":"2022-09-12T06:02:44","modified_gmt":"2022-09-12T06:02:44","slug":"masterclass-patient-journey-mapping-in-medical-tourism","status":"publish","type":"post","link":"https:\/\/drprem.com\/timeline\/masterclass-patient-journey-mapping-in-medical-tourism\/","title":{"rendered":"Masterclass \u2013 Patient Journey Mapping in Medical Tourism"},"content":{"rendered":"

What entails a patient journey in medical tourism?<\/h4>\n

\u2192\u00a0It is not only taking a flight to the destination, getting the treatment done, spending a vacation, and flying back home.\u00a0\u00a0Patient journey mapping is a technique that can reveal surprising insights into the patient experience and help you to optimize the operating system to create a delightful patient experience.<\/p>\n

This masterclass video provides brief points (from Masterclass) about patient journey mapping and why you should give more importance to it.<\/p>\n

A patient\u2019s journey in medical tourism involves encounters with many touch points, and each encounter contributes to the entire patient experience. The patient notes every touchpoint experience in their mind (pleasant or annoying) that adds up to the patient\u2019s experience.<\/p>\n

A patient\u2019s journey map is the start-to-end itinerary covering the following points:<\/strong><\/h4>\n

\u2192\u00a0Where to go?
\n\u2192\u00a0How to go?
\n\u2192\u00a0What to do?
\n\u2192\u00a0How to do it?
\n\u2192\u00a0What are the arrangements involved?<\/p>\n

Every patient covers a unique journey with your organization. \u00a0If you can map out the journey clearly, you will know about the various touchpoints that patients encounter. It could be the website, first phone call, email, and different actors involved. Actors are the front desk executives, sales reps, doctors, facilitators, and caregivers who come in touch with patients and solve their pains.<\/p>\n

Once you identify all the touchpoints, you should continuously strive to make things simple and convenient for patients with empathetic communication and prompt actions. Your goal is to provide quality healthcare to patients in a delightful manner. Satisfaction is the cornerstone of the patient experience, but to make it delightful walk the extra mile. This is where you will stand out. Make sure you keep a good relationship with all the actors. They are the ones who play a vital role in delightful patient experiences.<\/p>\n

In a nutshell, patient journey mapping in medical tourism is having a clear view of the entire patient encounters with touchpoints and taking steps to improve the encounter experience at every touchpoint.<\/p>\n

Join Dr Prem’s Next Masterclass to understand subject.<\/p>\n

#medicaltourism<\/a>\u00a0#wellness<\/a>\u00a0#patientexperience<\/a>\u00a0#patientjourney<\/a>\u00a0#healthcare<\/a>\u00a0#drprem<\/a>\u00a0#patientcare<\/a><\/p>\n

Comments<\/h3>\n

Nandini Moulik<\/span><\/span><\/a>
\nAgree.. But accurate patient journey mapping can only happen when all the actors work in perfect coordination.<\/p>\n

Amelia B<\/span><\/span><\/a>
\nAmazingly explained the journey of Patients<\/p>\n

Cimentha Correia<\/span><\/span><\/a>
\nThank you for sharing your expertise.
\nI value the insights you always share!<\/p>\n

Pranjal karad<\/span><\/span><\/a>
\nThanks for sharing, it’s so interesting<\/p>\n

Drashti Mehta<\/span><\/span><\/a>
\nSocial Media Marketing Intern at Nishritha Foundation<\/span><\/p>\n

Vishal Sharma<\/span><\/span><\/a>
\nThis will help me to understand more about patients<\/p>\n","protected":false},"excerpt":{"rendered":"

What entails a patient journey in medical tourism? \u2192\u00a0It is not only taking a flight to the destination, getting the treatment done, spending a vacation, and flying back home.\u00a0\u00a0Patient journey mapping is a technique that can reveal surprising insights into the patient experience and help you to optimize the operating system to create a delightful …<\/p>\n","protected":false},"author":1,"featured_media":5947,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3042,27,34,46,41,902,42],"tags":[517,2217,361,151,216,3317,3319,3322,3320,3321,3323,2218,3324,300],"class_list":["post-5945","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-aug-2022","category-events","category-linkedin","category-social-updates","category-speeches","category-thoughts","category-training","tag-drprem","tag-featured","tag-healthcare","tag-masterclass","tag-medical-tourism","tag-medicaltourism","tag-patient-journey-mapping","tag-patientcare","tag-patientexperience","tag-patientjourney","tag-technique","tag-top","tag-touchpoint","tag-wellness"],"_links":{"self":[{"href":"https:\/\/drprem.com\/timeline\/wp-json\/wp\/v2\/posts\/5945","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/drprem.com\/timeline\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/drprem.com\/timeline\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/drprem.com\/timeline\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/drprem.com\/timeline\/wp-json\/wp\/v2\/comments?post=5945"}],"version-history":[{"count":0,"href":"https:\/\/drprem.com\/timeline\/wp-json\/wp\/v2\/posts\/5945\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/drprem.com\/timeline\/wp-json\/wp\/v2\/media\/5947"}],"wp:attachment":[{"href":"https:\/\/drprem.com\/timeline\/wp-json\/wp\/v2\/media?parent=5945"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/drprem.com\/timeline\/wp-json\/wp\/v2\/categories?post=5945"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/drprem.com\/timeline\/wp-json\/wp\/v2\/tags?post=5945"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}