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Role of Facilitator

Result Summary

The role of facilitators in the industry was deemed by the respondents to be significant (an explanation of facilitators being that they arrange medical tourism either in part or in whole for health tourists).

Sixty-one per cent (61%) said that facilitators were ‘Very important,’ 27% said that they were ‘Important,’ 10% regarded them as ‘Optional’ and 2% said that they were ‘Not important.’

Analysis

The process of deciding on medical tourism is no doubt a challenging task for a prospective medical traveler. It requires critical preparations, such as identifying reliable providers, ensuring trouble-free travel arrangements and having a full understanding of any preoperative and postoperative necessities, amongst many others.

Because of the complexity of this decision-making process, some medical tourists seek help from travel agents or the international patient departments of hospitals, or concierge service providers. While all these agencies can act as effective intermediaries, none can offer a comprehensive medical tourism support services in the same manner as a one-stop medical tourism facilitator. This is an agency staffed by a team of professionals who are equipped to offer a seamless combination of what would otherwise be complicated arrangements within medical tourism.

However, not all facilitators perform perfectly. There are many inexperienced operators who can be seen to have recently ‘jumped on the bandwagon’ for medical tourism services and these are a major threat to the growth of the industry.

In conclusion, a medical tourism facilitator plays a vital dual role – firstly, in attracting medical tourists and secondly, in providing a high quality experience by ensuring the first-class provision of medical, travel, concierge and insurance-facilitation services. The growth of the medical tourism industry will be largely influenced by this key player.

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