A factor that may attract individuals to an accredited organization is the importance they place on patients. An accredited hospital believes in the motto of patient-centred care and treats the patient as the most important stakeholder. In facilities such as these, open communication is encouraged between the patients and hospital staff (including the management).
Through the use of patient feedback, direct communication and customer surveys, these hospitals take the patient’s opinions extremely seriously and try to implement all their suggestions for improvement at the facility.
Besides listening to the patient’s needs, accredited hospitals encourage the patient to be part of the medical team. The physicians and other healthcare providers discuss with the patient their treatment options rather than just stamping them with a diagnosis and prescription. Getting the patient to be part of the medical team empowers the patient and ensures compliance from their end, which in turn enhances the course of treatment.