It is important to understand that it is in the human nature to complain. These complains about the work place can sometime be idle chatter or sometimes can be genuine. The key to success is to create a situation, where almost everyone is satisfied if not truly happy. Any company aims to have a healthy environment, happy employees, increasing profits and a great market position.
Yes, it is achievable only if you are able to handle little potholes that come in your way to the ultimate success. Reaching at the top and not easy and maintain that top place is even more demanding. In an organization where thousands of different minds are working to achieve, the same place arguments and disagreements are sure to happen. The aim of any organization should be that it manages and handles these uncomfortable scenarios creating a win-win situation for all.
Grievances are collective disputes that need to be resolved at a priority. If nothing is done about them, these can pose a serious threat to the organization. Grievances can turn employees into dissatisfied beings and disrupts their productivity making them less efficient that lowers the company’s profits. The morale of the employee is deeply shattered if their grievances remain unattended. Realizing that the employees should remain happy in the portals of the company so that they are interested in the work, which is good for growing company profits, a grievance handling team looks after all these issues and resolves them to the best of their abilities.
The non-catered grievances are one of the major indicators that the company is working in a unionized environment. Successful companies believe in keeping their employees happy and satisfied. Understanding that it is important to increase the profits to survive in this cutthroat competition, employees should be able to work at the best of their potentials, each company has adopted to strategic grievance handling measures. This method is a thoughtful labor laws approach that identifies all the work place problems and makes careful analysis to resolve the problems in the most systemized manner.
Strategic grievance handling should have the following ideals to work effectively:
The Company should make it clear to all employees about the time when the grievance should be reported, to whom it should be reported and what is tentative time that will take place in the entire process. Setting a time-frame for this work is highly important this gives a sense of relief to the parties involved in the grievance that they are being duly heard.
In accordance with the law:
The strategic grievance handling team should work in compliance with the legal and ethical procedures and the mandates prescribed by law. Gender discrimination, sexual harassments, and cases related to unsafe working conditions are seen with a strict eye under the law. Federal guidelines are prescribed for such implications and the strategic grievance handling team has to work in accordance to these set mandates.
The company culture should be such that the employees’ should not feel threatened reporting the grievance. The team should have cordial communication with the employees involved so that an open and clear picture is framed to take any particular decision.
Grievances can arise through various factors; the strategic grievance handling team should do the careful analysis all these factors and help resolve issues so that employees do not feel the discontentment or dissatisfaction anymore. The decision that the strategic grievance handling team takes should be based on facts and should be more of a compromising solution to all.
Summary: Grievance handling is an effective measure that helps keep employees satisfied and content so that they provide the best of results increasing the profit shares of the company.